Have questions about our services? Check out our FAQ section

Ask Questions With Us

If you have any questions please contact us we will answer your questions via email as
quickly as possible.

    Price Related Questions

    1. How is the cost for work calculated?

    Ours is an hourly-based service. You pay only for the amount of time the workers spend at your property.

    2. What if the workers finish the job earlier than expected?

    The cost will be reduced to match the time they spent on site.

    3. If you need more time than expected, can you stay and just finish the job?

    Extending the time needed for completing the job is usually possible, but it depends on the schedule of the team. In case the team isn’t available, a follow-up visit will be arranged.

    4. What are your payment options?

    We accept credit, debit cards and cash. You can also choose monthly payment options through Hearth

    Additional Services

    1. Do you offer planting services?

    No, we do not offer any planting services.

    2. Can I book your bamboo maintenance services on a regular basis?

    Yes, you can. We are flexible and can arrange visits weekly, fortnightly, monthly, etc.

    3. Can the team do something else for me, like attaching a fence panel or paint the garden door?

    No, our team is focused on providing the very best bamboo services possible and are not available for other jobs. For any repairs, we recommend using the services of a handyman or landscaping professional. 

    Other Service Related Info

    1. How can you know how long it will take?

    Our team will give you a rough estimate over the phone. The given estimate is based on the condition and size of your yard. The best way to know for sure is to book us for a free quote where we will come and go over your property.

    3. Do you work on Sundays/Bank holidays?

    No, our team needs some down days to enjoy as well. 

    4. How can I schedule a service with you?

    There are a few ways! You can either call us or use our “request a quote” form.


    Get A Quote